Question 1

What are your modes of transportation?

Accepted Answer

Courier service,Air transport, Sea Transport.

Question 2

What shall we do if breakdown occurs?

Accepted Answer

Please informed us once the breakdown occurs. If breakdown occurs, we shall respond in time after receiving the notification of the buyer. Video technical support can be provide at anytime. Free parts will be provided for non-human factors under warranty time.

Question 3

Do you have English Manual for each machinery?

Accepted Answer

Yes. The instruction manual,the test report and other Data Sheets related shall be provided by us. We can also provide installation video, or online video support if you meet any installation problem.

Question 4

Are you manufacturer?

Accepted Answer

Yes, we are manufacturer with more than 15years' experience.

Question 5

What are your advantages compared with your competitors?

Accepted Answer

With rich industry experience and strict Product Quality Control systems, we provide:

(1). Stable and reliable product at reasonable price

(2). Good customer service: Fast response to any inquiry or question

(3). On-time delivery.

Question 6

How about your warranty?

Accepted Answer

Our warranty is 24 months. Normally, the general after-sale service may be as below.

1) The technical support is permanent.

2)The paid spares parts could be provided at any time.

3) We have dealers in some countries to offer paid service.

Question 7

How can l pay my order?

Accepted Answer

We accept T/T, Credit card, Paypal, Dragon pay, Western Union, Alibaba/Made in China Online Payment to pay.

FAQ