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CUSTOM

At Chanda Machine Co., Ltd., we understand the unique needs of every client. Therefore, we offer comprehensive customized services, aiming to tailor food processing equipment solutions according to clients' specific requirements and business processes. Our customized service process begins with an in-depth analysis of clients' needs, through one-on-one communication with clients, we precisely understand their production scale, product types, and specific process requirements. Subsequently, our professional design team utilizes advanced CAD/CAM technology to design highly personalized equipment solutions for clients that comply with international standards. During production, we strictly adhere to the quality control system to ensure that each customized piece of equipment meets expected performance standards. Finally, through on-site testing and debugging, we ensure that the equipment seamlessly integrates into clients' production lines for efficient and stable operation.

Customization Process

To ensure that you obtain food processing equipment and related services that fully meet your needs, we have carefully designed the following customization process. This process aims to provide you with an efficient, transparent, and personalized service experience. 
Below are the detailed steps of the customization process:

Needs Analysis And Preliminary Consultation

 Contact Methods
You can reach us via email, phone, or the online contact form to initiate the customization process.

 Needs Collection
Our professional consultants will inquire in detail about your specific needs, including equipment type, capacity requirements, special functional needs, and budget range.

 Preliminary Suggestions
Based on your needs, our consultants will provide preliminary equipment configuration suggestions and service plans, including potential video technical support services.

Technical Solution Design And Confirmation

 Solution Design
Our technical team will design a detailed technical solution according to your needs, covering equipment specifications, process flow, control system, etc.

 Solution Discussion And Adjustment
We will communicate with you multiple times to discuss and adjust the technical solution to ensure it fully meets your expectations and requirements.

 Solution Confirmation
Once you are satisfied with the technical solution, we will require you to sign a solution confirmation form, which will serve as the basis for subsequent production and services.

Production And Quality Control

 Production Plan
Based on the confirmed technical solution, we will develop a detailed production plan and arrange production resources.

 Production Process Monitoring
We will monitor the production process throughout to ensure equipment quality and performance meet standards.

 Quality Inspection
Upon completion of production, we will conduct strict quality inspections, including performance testing and functional verification, to ensure the equipment is in optimal condition.

Installation, Debugging And Training

 Equipment Transportation
We will be responsible for equipment transportation and on-site installation.

 Installation And Debugging
Our technicians will arrive at the site to perform installation and debugging of the equipment to ensure it operates normally.

 Operation Training
We provide comprehensive operation training, covering basic equipment operation, maintenance, and troubleshooting. Additionally, you can schedule our video technical support service to obtain remote guidance when needed.

After-Sales Service And Support

 Warranty Service
We offer a limited warranty service for the equipment, including free repairs and replacement of faulty parts.

 Technical Support
Both during and after the warranty period, we will provide continuous technical support services, including telephone consultation, on-site service, and video technical support.

 Customer Feedback
We value your feedback and will regularly collect and analyze your usage experience to continuously improve our products and services.

CONTACT US

 NO. 903, Juzhengxiandaicheng, Joint Center 
of Guijiang Road and Baiyunshan Road, Luohe, 
Henan, China
 sales@hnchanda.com
 +86-395-3386258
 +86-18939535088

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